Ten Properties in 20 Days 

It is always fun to be on the other side of the hospitality equation. We recently had an opportunity to sample ten different properties during a 20 day road trip throughout the Eastern and Southeastern US. By design, we stayed at a mix of five star properties and smaller boutique inns.

My favorite part of planning a trip is agonizing over the lodging, and then driving up to the property and seeing where your hours of research landed - either a fantastic find or a big miss. Sometimes the most gorgeous luxury properties are the most disappointing once you walk through the door and are greeted by a pretentious staff member. Sometimes the properties with less impressive curb appeal have the most helpful front desk staff that you can overlook a few little snags in the carpet, literally. 

These are the top takeaways from our travels:

1. Hospitality matters. From the front desk to the housekeeping staff to the manager, everyone matters and when someone is unhappy with their job, it is apparent. A smile and friendly greeting go a long way toward making a guest comfortable and valued. 

2. Basics are important. A clean room, a modern bathroom, a comfortable bed and nice linens are the bedrock of any positive overnight stay. Top notch amenities are nice touch, but if you do not have the basics down, it does not make the difference. 

3. Knowledgeable staff is key. Asking for directions, wanting to know the best place for tacos, looking for a local flea market- the staff should know these things and not shrug their shoulders and say they are new to the area. Inexcusable! 

4. Breakfast is a wildcard. A lot of properties are now serving complementary breakfast, and in my opinion, many should not. I would rather pay extra for a delicious homemade breakfast than settle for some boxed eggs and stale bagels. Also, I am a sucker for a full on, no holds barred, first class breakfast buffet- think silver chafing dishes and an omelet station. 

5. Tipping should not be expected. This may be an unpopular opinion, but tipping is out of hand. Hopefully the staff is paid a living wage and is not reliant on tips for income. When on vacation, I do not want to constantly have to worry about carrying cash to hand out in case someone helps me lift a suitcase or brings me an extra coffee pod or calls me a shuttle. 

6. Ask questions before you arrive. If you want a quiet room, ask for it. If you want a room that has a fan, ask for it. If you want twenty pillows on your bed, ask for it. Once these requests are in your reservation, the front desk can adequately plan for your visit and has time to accommodate your requests. Also, it is a good idea to follow up on requests a couple days before your arrival to ensure a smooth check in. 

We love sampling different properties: It gives us a chance to come back to the Inn and recognize what we get right and what we could improve upon. It also gave us a chance to appreciate and recognize our amazing staff, who always put on a smile each day and provide our guests with top notch service!

2023 TripAdvisor Travelers Choice Award Winner!

We are thrilled to receive the 2023 TripAdvisor Travelers’ Choice Award! The award has replaced the former Certificate of Excellence, so this is the ninth continuous year the Inn has received this award. As our guests know, we take our job seriously, and we strive to give each guest a wonderful, authentic stay.

Thank you to the over 400 guests who took the time to sit down and give us their honest feedback. We continued to maintain our pace of hitting the mark with 98% of our reviews in the Excellent to Good category! Kudos to our Innkeeper, Lydia, who is often mentioned by name and whose breakfasts are nearing legendary status. As always, it is the kind words of our guests that keep us going!

We have once again been nominated for the CN Travelers Readers Choice Awards. This is our fourth year being nominated (we placed in the top 10 for the previous three years). We would love to place again and would love your help! Just click on this LINK and choose Hotels then type in Inn at Glencairn to vote. As always, thank you for your tremendous support.

Inn at Glencairn #3 in CN Traveler Readers' Choice Awards for Mid-Atlantic Region!

We are so excited to be a recipient of the Conde Nast Traveler Readers Choice Award! Being ranked in the top 10 for properties in the Mid-Atlantic is such an honor. We are beyond grateful to our past and present guests who recognized us by voting.

Lydia, our amazing Innkeeper, and our housekeeping crew deserve the accolades. They are constantly striving to improve the guest experience and have been so resilient and dedicated over the past few years.  So, a big thank you to our guests and to our staff. We are beyond grateful to receive this award for the last three years!

Check out the list of winners for the mid-Atlantic below.

  1. Sagamore Pendry Baltimore

  2. Kimpton Hotel Monaco Pittsburgh

  3. Inn at Glencairn

  4. Asbury Ocean Club

  5. The Ivy Hotel

  6. The Reeds at Shelter Haven

  7. The Asbury Hotel

  8. The Rittenhouse

  9. Four Seasons Hotel Philadelphia

  10. Hotel du Pont

Puzzles, puzzles, and more puzzles!

You may have noticed Lydia's penchant for puzzles during your last visit to the Inn.  She is an admitted puzzle "addict" and was fully immersed into the craze during the pandemic!  Her favorite spot to piece them together was the dining room table. During the slow days of the pandemic this was ideal until the random guest would show up!

After a few too many interruptions from the brave, infrequent guest and a need for the dining room table, Lydia finally treated herself to a really cool puzzle board (holding up to 1000 pieces and large enough for a 21" x 27" puzzle) that now sits in the Office.  Guests of all ages give her a hand on these puzzles while they visit, and she completes each one.

Flash forward to today: Lydia now has about 40 puzzles that she has completed and we are running out of shelf space at the Inn. 

PLEASE help us!!!!! 

Bring Lydia a new puzzle (that you have completed) and feel free to take one (or two) home from our office shelf. Forgot your puzzle, that's OK, just remember one the next time you visit. And, if you are a serious puzzle fanatic (or know one), Lydia is happy to share information on her puzzle board!  

History of the Inn: Harry the Trapper

Ever wonder where we got the inspiration for naming our rooms? We dug into the archives of the nearly 300 years of Glencairn history and paid tribute to a few of its interesting inhabitants. The Baldwin Suite is named for perhaps the most fascinating character of Glencairn, Harry Baldwin, or more affectionately known as Harry the Trapper.

Harry lived in the Stone Wing of the house around the turn of the nineteenth century and was employed as a farmer on the property. The farm at that time ran up past Carter Road and onto the property now owned by Bristol Myers. Harry tended to the cows, chopped wood, and became known around the area as a first class trapper. He earned a fair amount of income from trapping animals and selling their fur. Children would bring their trapped muskrats, raccoons, and skunks to Harry, and Harry would skin them for 25 cents and sell them to a local buyer. Given his rough and tumble ways, Harry always smelled a little of skunk and had a habit of spitting tobacco wherever he pleased! Yet, despite his crude ways, Harry was also honest to a fault and known as a kind person.

The Great Room Fireplace

The Great Room Fireplace

Years later, after we converted the farmhouse into the Inn at Glencairn, we were fortunate to strike up a friendship with a descendant of Harry, our dear friend Audrey. She loved Halloween, and made an annual pilgrimage to the Inn to stay in the Baldwin Suite hoping for a “visit” from her dear, departed relative. Harry never showed up, but we always enjoyed our visits with Audrey!

So, next time you walk into the stone side of the Inn and up to the Baldwin Suite, close your eyes and imagine a time when Harry was living there enjoying a good book by the fire or sharing some stories with the children who brought him their hides!

In Times of Uncertainty: We Think Smaller is Better!

Worried about travel in the age of a rapidly spreading Coronavirus?  With a small staff, we know our crew is trained to diligently clean and disinfect rooms after each stay.  Our Housekeepers, Sindi and Lis, are often the unsung heroes of our Inn. They have been diligently working to keep your rooms sparkling clean for nearly four years now. Given the high turnover in the hospitality industry, we are thankful that we have such reliable, trustworthy, and professional housekeepers at the Inn.  That along with our second-to-none Innkeeper, Lydia, gives us great confidence that we are providing a safe and healthy environment for our guests.

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Our reviews keep us on our toes, and time and again, our guests tell us that our Inn is among the cleanest establishments they have visited during their travels. The truth is, with the constant turnover in the hospitality industry, it is comforting to know exactly who is preparing your food and cleaning your room.  Many of our larger competitors with larger staffs cannot offer the same level of personalized service and consistency. Sometimes we view our small size as a challenge, but in times of uncertainty, we firmly believe smaller is better! 

That said, we understand travel plans have been changing rapidly during this uncertain time, so please know that if you book directly with us either via our website or by telephone, we will extend your reservation to a later date, if you require additional flexibility due to travel constraints. (Reservations booked through a third party travel site such as Expedia, hotels.com, and booking.com are nonrefundable.)

Inn at Glencairn recognized in TripAdvisor Hall of Fame!

We are so thrilled to be recognized in the TripAdvisor Hall of Fame for receiving the Certificate of Excellence award for five continuous years from 2015 to 2019. We strive to give each guest a wonderful visit, and we take our reviews seriously! Thank you to the nearly 400 guests who took the time to sit down and give us feedback on their stay. Luckily, we hit the mark more often than not with 98% of our reviews in the Excellent to Good category! Kudos to our past Innkeepers who have laid the groundwork and to our current Innkeeper, Lydia, who has elevated our breakfasts and customer outreach to an exciting new level. Looking forward to another great year at the Inn at Glencairn!

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Inn at Glencairn awarded 2018 Certificate of Excellence Award!

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We are thrilled to announce that the Inn at Glencairn has been awarded the 2018 Certificate of Excellence Award from TripAdvisor.

The Inn has received this honor for the past four years, making it the only lodging establishment in the area to consistently earn such high marks from travelers on TripAdvisor since 2015.

The Certificate of Excellence celebrates businesses that continually earn great traveler reviews and receive strong praise and ratings from travelers. We are honored to be included among the best of the best!