Ten Properties in 20 Days

It is always fun to be on the other side of the hospitality equation. We recently had an opportunity to sample ten different properties during a 20 day road trip throughout the Eastern and Southeastern US. By design, we stayed at a mix of five star properties and smaller boutique inns.

My favorite part of planning a trip is agonizing over the lodging, and then driving up to the property and seeing where your hours of research landed - either a fantastic find or a big miss. Sometimes the most gorgeous luxury properties are the most disappointing once you walk through the door and are greeted by a pretentious staff member. Sometimes the properties with less impressive curb appeal have the most helpful front desk staff that you can overlook a few little snags in the carpet, literally. 

These are the top takeaways from our travels:

1. Hospitality matters. From the front desk to the housekeeping staff to the manager, everyone matters and when someone is unhappy with their job, it is apparent. A smile and friendly greeting go a long way toward making a guest comfortable and valued. 

2. Basics are important. A clean room, a modern bathroom, a comfortable bed and nice linens are the bedrock of any positive overnight stay. Top notch amenities are nice touch, but if you do not have the basics down, it does not make the difference. 

3. Knowledgeable staff is key. Asking for directions, wanting to know the best place for tacos, looking for a local flea market- the staff should know these things and not shrug their shoulders and say they are new to the area. Inexcusable! 

4. Breakfast is a wildcard. A lot of properties are now serving complementary breakfast, and in my opinion, many should not. I would rather pay extra for a delicious homemade breakfast than settle for some boxed eggs and stale bagels. Also, I am a sucker for a full on, no holds barred, first class breakfast buffet- think silver chafing dishes and an omelet station. 

5. Tipping should not be expected. This may be an unpopular opinion, but tipping is out of hand. Hopefully the staff is paid a living wage and is not reliant on tips for income. When on vacation, I do not want to constantly have to worry about carrying cash to hand out in case someone helps me lift a suitcase or brings me an extra coffee pod or calls me a shuttle. 

6. Ask questions before you arrive. If you want a quiet room, ask for it. If you want a room that has a fan, ask for it. If you want twenty pillows on your bed, ask for it. Once these requests are in your reservation, the front desk can adequately plan for your visit and has time to accommodate your requests. Also, it is a good idea to follow up on requests a couple days before your arrival to ensure a smooth check in. 

We love sampling different properties: It gives us a chance to come back to the Inn and recognize what we get right and what we could improve upon. It also gave us a chance to appreciate and recognize our amazing staff, who always put on a smile each day and provide our guests with top notch service!

The Slow Tourism Movement at the Inn at Glencairn

The pandemic has forced us to reevaluate our priorities. We were all forced to take a moment (maybe a year or two) of introspection and take stock of our existence. Some of us enjoyed having an excuse to work from home, or spend nightly dinners with our children and spouses, or put the brakes on our hectic lives. Travel and hospitality has followed suit. Travelers are wanting each and every experience to count because, you never know when you might be in lock down again. Guests are looking for an enriching experience, not just a mediocre bed and a run of the mill hotel to pass through. The buzzword is "slow tourism." Remember the slow food movement? Welcome to the slow tourism movement.

We at the Inn have been practicing slow tourism since we opened back in 2004. Walking through our doors transports guests back to a simpler time. As soon as you step in you realize this is not a cookie cutter hotel. Not everyone comes to us with their eyes wide open. Our favorite guests are the ones who walk through the door and have a skeptical look on their face. Maybe they were there because a spouse made the reservation, maybe a well-meaning travel agent assumed we were the Ritz because of our high ratings on TripAdvisor and Expedia, maybe a relative purchased a gift certificate as a gift. Not everyone walks in expecting a B&B in an 18th century farmhouse.

We recently had a guest who was "put up" at the Inn while giving a talk at a local institution. She was somewhat taken aback by the skeleton key. We know because she posted about it on facebook! What followed in the comments are priceless, ranging from, "18th century dungeon door key" to "do they require payment in schillings" to (my personal favorite) "is Narnia on the other side?" Well, on the other side was a well appointed four poster bed with a fluffy down comforter and silky softs sheets, a comfortable sitting area overlooking our back gardens, and a modern spotless bathroom with fluffy towels and handmade soaps. After one night, we had a convert and perhaps our biggest fan to date. She posted about the fabulous homemade breakfast featuring eggs benedict over baked prosciutto and arugula served with fresh jams, granola and a chocolate truffle along with a grapefruit dish that was so good "I wanted to cry!" When she left, she had a bagful of homemade granola and jams and our homemade laundry detergent.

When you walk into the Inn, you might be taken aback that it does not look like a hotel, it might have a few bumps and bruises because it is nearly 300 years old. We work tirelessly to keep everything maintained impeccably and our recent renovation brought the structure into the 21st century, but at its heart, the Inn is quite simply "an old farmhouse" and we celebrate it as such. So, make a reservation and come see what "slow tourism" is all about. You will not be disappointed.

Inn at Glencairn Laundry Soap

We have heard many times that people LOVE the feel and smell of our linens. Lydia makes our laundry soap in house and shares our recipe with anyone who asks. Now you can purchase a container and enjoy it at home! And, when you are ready for more, here is the recipe:

Ingredients:

• 1 box Arm & Hammer Super Washing Soda (3 lbs 7 oz)

• 1 box Baking soda (4 lbs)

• 1 box Borax (4 lbs 12 oz)

• 4 bars Fels Naptha (20 oz)

• 1 box OxyClean (7 lbs)

Directions:

• Grate the Fels Naptha.

• Mix all ingredients into a large container.

• When you use it, you may only need 2 Tablespoons per normal load.

(We do not add any fragrances to our detergent.)