Ten Properties in 20 Days

It is always fun to be on the other side of the hospitality equation. We recently had an opportunity to sample ten different properties during a 20 day road trip throughout the Eastern and Southeastern US. By design, we stayed at a mix of five star properties and smaller boutique inns.

My favorite part of planning a trip is agonizing over the lodging, and then driving up to the property and seeing where your hours of research landed - either a fantastic find or a big miss. Sometimes the most gorgeous luxury properties are the most disappointing once you walk through the door and are greeted by a pretentious staff member. Sometimes the properties with less impressive curb appeal have the most helpful front desk staff that you can overlook a few little snags in the carpet, literally. 

These are the top takeaways from our travels:

1. Hospitality matters. From the front desk to the housekeeping staff to the manager, everyone matters and when someone is unhappy with their job, it is apparent. A smile and friendly greeting go a long way toward making a guest comfortable and valued. 

2. Basics are important. A clean room, a modern bathroom, a comfortable bed and nice linens are the bedrock of any positive overnight stay. Top notch amenities are nice touch, but if you do not have the basics down, it does not make the difference. 

3. Knowledgeable staff is key. Asking for directions, wanting to know the best place for tacos, looking for a local flea market- the staff should know these things and not shrug their shoulders and say they are new to the area. Inexcusable! 

4. Breakfast is a wildcard. A lot of properties are now serving complementary breakfast, and in my opinion, many should not. I would rather pay extra for a delicious homemade breakfast than settle for some boxed eggs and stale bagels. Also, I am a sucker for a full on, no holds barred, first class breakfast buffet- think silver chafing dishes and an omelet station. 

5. Tipping should not be expected. This may be an unpopular opinion, but tipping is out of hand. Hopefully the staff is paid a living wage and is not reliant on tips for income. When on vacation, I do not want to constantly have to worry about carrying cash to hand out in case someone helps me lift a suitcase or brings me an extra coffee pod or calls me a shuttle. 

6. Ask questions before you arrive. If you want a quiet room, ask for it. If you want a room that has a fan, ask for it. If you want twenty pillows on your bed, ask for it. Once these requests are in your reservation, the front desk can adequately plan for your visit and has time to accommodate your requests. Also, it is a good idea to follow up on requests a couple days before your arrival to ensure a smooth check in. 

We love sampling different properties: It gives us a chance to come back to the Inn and recognize what we get right and what we could improve upon. It also gave us a chance to appreciate and recognize our amazing staff, who always put on a smile each day and provide our guests with top notch service!

Inn at Glencairn recognized in TripAdvisor Hall of Fame!

We are so thrilled to be recognized in the TripAdvisor Hall of Fame for receiving the Certificate of Excellence award for five continuous years from 2015 to 2019. We strive to give each guest a wonderful visit, and we take our reviews seriously! Thank you to the nearly 400 guests who took the time to sit down and give us feedback on their stay. Luckily, we hit the mark more often than not with 98% of our reviews in the Excellent to Good category! Kudos to our past Innkeepers who have laid the groundwork and to our current Innkeeper, Lydia, who has elevated our breakfasts and customer outreach to an exciting new level. Looking forward to another great year at the Inn at Glencairn!

Airbnb versus a "real" Bed and Breakfast or aka my Airbnb Rant

When it comes to Airbnb, I have issues. Maybe it’s because I own a “real” Bed and Breakfast, and I find most Airbnbs to be cheap copycats that skirt around the edges of what’s legal and ethical. An Airbnb is not a business, it’s an under-regulated, over-hyped, step above couch surfing. But I digress.

When I opened the Inn at Glencairn, it was after a long, arduous year of renovations, planning board meetings, township approvals, and numerous fire and health inspections. Had I opened an Airbnb, I could have skipped the time and money that went into the renovations, meetings and approvals and simply cobbled together a page on the Airbnb site and opened up for business. It definitely would have been the easier route. And cheaper. And less risky. And probably more profitable.

Until quite recently, Airbnb sales were “under the table” and exempt from paying state and local occupancy and sales taxes. A “real” Bed and Breakfast is a full-fledged lodging business and is required to pay occupancy and sales taxes, like a hotel. In our municipality, that equates to 16.625%, which is quite a chunk of cash and figures prominently into our pricing model.

Did you know that an Airbnb might be illegal in the city or town you are visiting? Roughly 70% of the Airbnb reservations taken in NYC were illegal in 2014. The influx of Airbnb accommodations in some cities are driving up the prices of affordable housing for residents. Sure Airbnb is a lower cost alternative to other lodging options, but maybe the lower price is a result of an illegal sublet or an owner skirting the law when it comes to paying taxes.

Each year, the Inn at Glencairn is inspected by our local fire inspector. The inspector spends about two hours going from room to room and making sure our smoke and carbon monoxide detectors are up to date. The inspection can be unnerving because we take our responsibilities very seriously. Our smoke and carbon detectors are hard-wired to a central station that is notified immediately and automatically dispatches the local Fire Department if an alarm is triggered.

Does your Airbnb have working smoke or carbon monoxide detectors? If it does, are they the most up-to-date and recently inspected? If an alarm is triggered, who responds? Is it up to the occupants to determine what to do in case of an emergency? Our fire inspector also requires us to have fire extinguishers on every level and tag our rooms with directions to evacuate in the event of an emergency. Does your Airbnb have emergency evacuation instructions or fire extinguishers? Maybe not.

Also once a year, the Health Inspector comes in and inspects our kitchen to make sure our appliances are in working order. She makes sure that our dishwasher reaches the proper temperature to disinfect our plates and cutlery and that our refrigerator maintains the proper temperature to keep our food fresh and free from bacteria. Also, she inspects for pests to make sure we are maintaining a clean and sanitary environment. Does your Airbnb provide documentation that it is inspected and is pest free? Maybe not.

It is much easier to “game” a review on Airbnb than it is on TripAdvisor, Yelp, Google, Expedia and Booking.com. In fact, misrepresentation runs rampant on Airbnb. Reviews for a “real” Bed and Breakfast are vetted by the aforementioned sites and guests must provide proof that they stayed at the lodging establishment for a review to be considered valid.

Running a “real” Bed and Breakfast means you have a staff on hand to assist with any issue that may arise during your stay. At an Airbnb you are literally on your own unless the owner lives nearby and is responsive to your requests. Have an issue with the thermostat, good luck! Unless the owner is a quick call away, you may be sitting in the extreme heat or cold waiting for assistance. What about the lack of amenities in an Airbnb? Maybe it has enough towels, maybe it has enough toilet paper, maybe it has shampoo, maybe it has a hair dryer. Then again, maybe it doesn’t have any of these things, and maybe you have to spend your hard earned vacation time purchasing them.

So, next time you consider an Airbnb over a “real” Bed and Breakfast or even a hotel, consider the time, energy and expense that goes into providing an authentic local lodging experience. Consider the inspections, the taxes, and the staffing. Then make an informed decision on how you want to spend your vacation dollars.

Business Travel Reimagined

What do you think of when you hear “business travel?” If you are most business travelers, you think of nondescript hotels, often located on busy interstates with generic furnishings and rubbery mass produced “eggs” for breakfast. The Inn at Glencairn has changed that image of business travel for the lucky professionals who have walked through our doors.

At the Inn, you will enjoy a stay that is anything BUT generic and our eggs are certainly NOT mass produced. We offer all the creature comforts and amenities that you would expect in a first class boutique hotel.

We have reliable WIFI, comfortable working surfaces, good lighting, quiet rooms and ultra-comfortable beds. And, to get your day started right, we offer a breakfast that is unmatched by any of the hotels in the area, served at the time of your choice.

Maybe a bed and breakfast isn’t the first thing that comes to mind when you think of business travel, but our repeat business guests know different. So, instead of imagining a generic, nondescript hotel for your next business trip, imagine meeting your colleagues over a gourmet farm-to-table breakfast in our dining room, or casually meeting in our 18th century Great Room over a cup of tea or coffee. Check out our reviews and see why our business guests keep coming back to the Inn at Glencairn!